Solution 2: Configure your server's Firewall Security Note: ensure you are connecting via SFTP or FTP with TLS. The section at the top is called Transfer Mode.Open Filezilla and open the settings (under the Edit menu).If you use FileZilla, it comes with Passive mode enabled by default, however if it has been changed at some point, you can re-enable Passive mode by completing the following steps Note: Active and PORT mode are one and the same, as are Passive and PASV mode. It may be called "Enable Passive (PASV) mode" or conversely, "disable Active (PORT) mode". You must enable Passive (PASV) mode in your FTP client. There are a few ways that your FTP client may represent this setting. Problem Resolution Solution 1: Connect using Passive mode Error: Failed to retrieve directory listing.Unable to build data connection: Connection timed out.You might receive an error like one of the following: You cannot connect via FTP the server accepts your username and password, but fails when retrieving a drectory listing or while waiting for welcome message. ![]() FTP Connection fails at 'Retrieving Directory Listing' or 'Connection Established, waiting for welcome message'
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